1. Introduction

This Privacy Policy describes how Samanta Cimerman s.p. ("Company," "we," "us," or "our") collects, uses, and discloses your personal data in connection with your use of the App. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable law, in particular in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as: GDPR).

2. Data Controller

Samanta Cimerman s.p. is the data controller for the personal data collected and processed through the App. Our contact details are:

Company Name: Samanta Cimerman s.p.

Tax Identification Code (CIF): SI45092125

Registration Number: 6518168000

Address: Glonarjeva ulica 2, 1000 Ljubljana, Slovenia, EU

Email: info@chatzo.ai

3. Data Collection

3.1. Personal Data We Collect

We may collect the following types of personal data from you:

• Account Information: When you register for an account, we collect your email address and password.
• Payment Information: If you subscribe to a paid plan, we collect payment details, including your name, credit card information and billing address.

3.2. How We Collect Data

We collect personal data in the following ways:

• Directly from You: When you create an account, subscribe to a plan, or contact us.
• Automatically: Through your use of the App and interactions with our services.

4. Use of Personal Data

We use your personal data for the following purposes:

• To Provide and Improve the App: To operate, maintain, and enhance the functionality of the App.
• To Manage Your Account: To create and manage your user account and subscriptions.
• To Process Payments: To process your subscription payments securely.
• To Communicate with You: To send you updates, notifications, and support messages related to the App.
• To Ensure Security: To monitor and ensure the security of the App and prevent fraudulent activities.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

5. Legal Basis for Processing Personal Data

We rely on the following legal bases to process your personal data:

• Performance of a Contract: To provide the services you have requested and manage your account.
• Legitimate Interests: To improve our services, ensure security, and communicate with you.
• Consent: Where you have provided your consent for specific processing activities.
• Legal Obligation: To comply with legal obligations and regulatory requirements.

6. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party service providers that perform services on our behalf, such as payment processors and hosting providers.
• Legal Authorities: To comply with legal obligations, protect our rights, or respond to legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. When we no longer need your personal data, we will securely delete or anonymize it.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request access to your personal data and obtain a copy of the information we hold about you.
• Right to Rectification: You can request the correction of inaccurate or incomplete personal data.
• Right to Erasure: You can request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can request the restriction of processing your personal data under certain circumstances.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another data controller.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: If you have provided consent for processing your personal data, you can withdraw your consent at any time.

To exercise your rights, please contact us at info@chatzo.ai

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Policy within the App or by other means of communication.

11. Assent and Acceptance

By using the App, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@chatzo.ai

Address: Samanta Cimerman s.p., Glonarjeva ulica 2, 1000 Ljubljana, Slovenia, EU